Everyone knows the importance of customer support. Now with the use of advanced tool, you can improve the operation efficiency of your support desk. AJ Help Desk is one of the best script to make effective customer support for all kind of business. AJ Help Desk Script now available in SaaS concept too. you can get effective SaaS services from AJ Help Desk-hosted help desk solutions. Here I just gonna mentions some important features of AJ Help Desk solution.
Top Features of AJ Help Desk SaaS:
1.Simple and Advanced Search option
2.Email to friend option
3.Support for three knowledge base resources (pdf, videos, articles)
4.Easy to use Navigation
5.In-depth metric system (comments, star rating and etc)
6.Easy to create Articles – WYSIWYG editor
7.Have two type of self support (FAQ and step-by-step trouble shooter)
8.Multiple category and multilevel sub category
9.Simple ticket posting , any registered user can post the tickets.
10.Five level Priority Based Ticketing System (low, medium, high, urgent, critical)
11.Auto Assign of Tickets directly to Staff members – Department Wise.
12.Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution
13.Automated Mails on Ticket Posting, Resolution & Closing with ticket details
14.Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.
15.Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.
16.Facility to Chat with Multiple User at a time
17.Ability to send attachments via Chat System
18.Chat Transfer between Online Staffs
19.Embeddable Operator Chat Icons
20.Integrated Sound alert system
21.Controls to add & manage company events
22.Feedback capturing widget to use in multiple websites
23.Inbuilt Staff –Staff communication system & work transfer system
24.Auto responder mails on ticket posting acknowledgment, ticket closing & ticket reopen.
25.30 Day Free trial for new users and no credit cards required.
Create Effective Customer support for your business with Affordable price, Have a trial of AJ Help Desk Hosted Help desk Solution. No Installation, No Hosting account Required, sign up and get your help desk in a minute.